SO/

Cnr. Customs East & Gore Street, Auckland 1010

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Location: SO/ Auckland is centrally located in Auckland, a 4-minute walk from University of Auckland and 5 minutes by foot from Auckland Ferry Terminal. This family-friendly hotel is 0.4 mi (0.6 km) from Princes Wharf and 0.5 mi (0.8 km) from Spark Arena.

Rooms: Make yourself at home in one of the 130 guestrooms featuring refrigerators and minibars. Wired and wireless internet access is complimentary, while 49-inch Smart televisions with digital programming provide entertainment. Bathrooms feature separate bathtubs and showers with rainfall showerheads and hair dryers. Conveniences include phones, as well as safes and desks.

Amenities: Relax at the full-service spa, where you can enjoy massages. If you're looking for recreational opportunities, you'll find a 24-hour health club, an indoor pool, and a sauna. Additional amenities at this hotel include complimentary wireless internet access, concierge services, and babysitting (surcharge).

Dining: Grab a bite at Javalab, one of the hotel's 2 restaurants, or stay in and take advantage of the 24-hour room service. Relax with a refreshing drink at one of the 2 bars/lounges. Buffet breakfasts are served on weekdays from 6:00 AM to 10:30 AM and on weekends from 6:30 AM to 11:00 AM for a fee.

Business Amenities: Featured amenities include a 24-hour business center, complimentary newspapers in the lobby, and dry cleaning/laundry services. Planning an event in Auckland? This hotel has 5382 square feet (500 square meters) of space consisting of conference space and 5 meeting rooms. A roundtrip airport shuttle is provided for a surcharge (available 24 hours).

24-hour business center

24-hour fitness facilities

24-hour front desk

24-hour health club

Airport transportation (surcharge)

Babysitting or childcare (surcharge)

Banquet hall

Biodegradable/compostable stirrers

Biodegradable/compostable straws

Breakfast available (surcharge)

Bulk dispenser for toiletries

Business center

Change of bed sheets (on request)

Change of towels (on request)

Comprehensive recycling policy

Concierge services

Conference space

Conference space size (feet) - 5382

Conference space size (meters) - 500

Covered parking

Dry cleaning/laundry service

Eco-friendly cleaning products provided

Electric car charging station

Elevator

Energy-saving switches

Fitness facilities

Free newspapers in lobby

Free WiFi

Full-service spa

Housekeeping on request

LED light bulbs

Luggage storage

Multilingual staff

No single-use plastic stirrers

No single-use plastic straws

No single-use plastic water bottles

Number of bars/lounges - 2

Number of indoor pools - 1

Number of meeting rooms - 5

Number of restaurants - 2

Organic food

Porter/bellhop

Recycling

Reusable cups only

Rooftop terrace

Safe-deposit box at front desk

Sauna

Showcase for local artists

Smoke-free property

Snack bar/deli

Spa services on site

Spa treatment room(s)

Stair-free path to entrance

Terrace

Tours/ticket assistance

Valet parking (surcharge)

Vegan menu options available

Vegetarian breakfast available

Vegetarian menu options available

Water-efficient showers only

Wedding services

Wheelchair-accessible fitness center

Wheelchair-accessible on-site restaurant

Wheelchair-accessible path to elevator

Wheelchair-accessible registration desk

Yoga classes/instruction on site

Front desk staff will greet guests on arrival at the property.

Check-In: 3:00 PM - Midnight
Check-Out: 11:00 AM
Minimum Age: 18

Reservations are required for massage services and spa treatments. Reservations can be made by contacting the hotel prior to arrival, using the contact information on the booking confirmation.
Up to 12 children 1 year old and younger stay free when occupying the parent or guardian's room, using existing bedding.
The property has connecting/adjoining rooms, which are subject to availability and can be requested by contacting the property using the number on the booking confirmation.
Some facilities may have restricted access. Guests can contact the property for details using the contact information on the booking confirmation.
Cashless payment methods are available for all transactions.
Contactless check-out is available.
This property welcomes guests of all sexual orientations and gender identities (LGBTQ+ friendly).

Extra-person charges may apply and vary depending on property policy
Government-issued photo identification and a credit card, debit card, or cash deposit may be required at check-in for incidental charges
Special requests are subject to availability upon check-in and may incur additional charges; special requests cannot be guaranteed
The name on the credit card used at check-in to pay for incidentals must be the primary name on the guestroom reservation
This property accepts credit cards, debit cards, and cash
This property reserves the right to pre-authorize the guest's credit card prior to arrival.
Cashless transactions are available
Long-term renters welcome
Noise-free guestrooms cannot be guaranteed
Safety features at this property include a fire extinguisher, a smoke detector, a security system, and a first aid kit
This property has outdoor spaces, such as balconies, patios, terraces which may not be suitable for children; if you have concerns, we recommend contacting the property prior to your arrival to confirm they can accommodate you in a suitable room
This property affirms that it follows the cleaning and disinfection practices of ALLSAFE (Accor Hotels)

Pet Policy:

Pets not allowed

Spoken Languages:

Hindi
German
Vietnamese
Thai
Korean
Japanese
English
Chinese (Mandarin)
Polish
French
Spanish

Area Information:
Distances are displayed to the nearest 0.1 mile and kilometer.

La Cigale Market at Britomart - 0.1 km / 0.1 mi
Queen Street Shopping District - 0.2 km / 0.1 mi
Commercial Bay - 0.2 km / 0.1 mi
High Street - 0.3 km / 0.2 mi
University of Auckland - 0.3 km / 0.2 mi
Queens Wharf - 0.4 km / 0.2 mi
Auckland Ferry Terminal - 0.4 km / 0.3 mi
Albert Park - 0.5 km / 0.3 mi
Princes Wharf - 0.6 km / 0.3 mi
Auckland Art Gallery - 0.6 km / 0.4 mi
Auckland High Court - 0.7 km / 0.4 mi
New Zealand Maritime Museum - 0.7 km / 0.4 mi
Kawakawa Bay - 0.7 km / 0.4 mi
The Civic Theater - 0.9 km / 0.6 mi
Spark Arena - 0.9 km / 0.6 mi

The preferred airport for SO/ Auckland is Auckland Intl. Airport (AKL) - 28.4 km / 17.6 mi

Other Information:

Property does not require health documentation at check-in
Professional property host/manager
Property follows a brand or regulatory agency's sanitization guidelines ALLSAFE (Accor Hotels)
Contactless check-out is available
LGBTQIA+ friendly
Noise-free rooms not guaranteed
Cashless transactions are available
Essential workers only - NO
Property does not offer onsite COVID-19 testing
Qualmark Sustainable Tourism Business Award

Hotel Currency : NZD

Payment Types:

Visa
Debit cards
Cash
American Express
JCB International
Mastercard

Optional Fees:

Fee for buffet breakfast: approximately NZD 49 per person
Airport shuttle fee: NZD 195 per vehicle (one-way)
Covered valet parking fee: NZD 65 per night (in/out privileges)
Early check-in is available for a fee (subject to availability)
Late check-out is available for a fee (subject to availability)
Rollaway bed fee: NZD 100.0 per night
Credit card charges are subject to a surcharge of 2.5 percent

The above list may not be comprehensive. Fees and deposits may not include tax and are subject to change.

Room Details

1 King Bed (Collection Accessible)

1 King Bed

376 sq feet

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - 49-inch Smart TV with digital channels and streaming services

Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

Sleep - Premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Wheelchair accessible

Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Studio, 1 King Bed

1 King Bed

365 sq feet

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - 49-inch Smart TV with digital channels and streaming services

Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

Sleep - Premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Room/bed type depends on availability at check-in

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Twin Room, 2 Twin Beds (Collection)

2 Twin Beds

356 sq feet

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - 49-inch Smart TV with digital channels and streaming services

Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

Sleep - Premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Accessibility - Wheelchair accessible

Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Room/bed type depends on availability at check-in

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Suite, 1 King Bed (Atelier. Club Signature Access)

1 King Bed

473-sq-foot room with a balcony

Club Level - Club Lounge access, buffet breakfast, and light refreshments

Layout - Bedroom, dining area, and sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - 49-inch Smart TV with digital channels and streaming services

Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

Sleep - Premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Room, 1 King Bed (Collection)

1 King Bed

344-sq-foot room with city views

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - 49-inch Smart TV with digital channels and streaming services

Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

Sleep - Premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Loft Suite, Club Signature Access, 1 King Bed

1 King Bed

409-sq-foot room with a balcony

Club Level - Club Lounge access, buffet breakfast, and light refreshments

Layout - Dining area and sitting area

Relax - In-room massage available

Internet - Free WiFi and wired internet access

Entertainment - 49-inch Smart TV with digital channels and streaming services

Food & Drink - Refrigerator, minibar (fees may apply), espresso maker, and electric kettle

Sleep - Premium bedding, turndown service, and bed sheets

Bathroom - Private bathroom, bathrobes, and a separate bathtub and shower with a rainfall showerhead

Practical - Safe, free newspaper, and iron/ironing board; rollaway/extra beds and free cribs/infant beds available on request

Comfort - Daily housekeeping and climate-controlled heating and air conditioning

Eco-friendly - Eco-friendly cleaning supplies, energy-saving switches, recycling bin, and LED light bulbs

Need to Know - Housekeeping on request

Non-Smoking

Connecting/adjoining rooms can be requested, subject to availability

Book Now

Star Rating

Guest Ratings

Overall

4.4

Amenities

4.5

Cleanliness

4.7

Comfort

4.5

Condition

4.6

Neighborhood

4.4

Service

4.5

General Information

Address

Cnr. Customs East & Gore Street, Auckland 1010

Check-In

From: 3:00 PM - Midnight

Check-Out

Until: 11:00 AM

Chain

Accor

Year Built : 2018
Number of buildings/towers : 1
Total number of rooms : 130
Number of floors : 15

Preferred Airport

AKL

SO/

Star Rating

Guest Ratings

4.4

4.5

4.7

4.5

4.6

4.4

4.5

General Information

Auckland Hotels